Electrosonic World 18 - page 6-7

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CORPORATE, COMMERCIAL & ACADEMIC
CORPORATE, COMMERCIAL & ACADEMIC
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While Electrosonic is proud of its big museum and theme park projects, it is equally
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regular corporate clients, most of whom prefer that such work is carried out under
non-disclosure agreements.
A typical project which can be reported is that of
providing the primary audio and video systems at the
Skylight Studios in Los Angeles, a new 5,000 sq ft (465
sq m) multimedia studio and retail gallery. The project
is representative of corporate work in that it required
a high standard of engineering, close cooperation with
building contractors and other service providers, and a
very tight installation schedule to meet the opening date.
The Annenberg Space for Photography exhibits digital
and print photography by both emerging talent and
some of the world’s most renowned photographers.
The new Skylight Studios, located across the park,
provides an enhanced lecture space through the latest
AV equipment, a concert-quality audio system and HD
broadcast capabilities. The venue also accommodates
photography workshops and special events.
Electrosonic delivered a range of services to Skylight
Studios, including audio and video system engineering,
design, rack fabrication, systems integration, installation,
commissioning and programming.
To meet the video needs of the new space, Electrosonic
mounted Christie projectors in Tempest housings
to minimize the noise of their operation. Samsung
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guests’ green room and in back-of-house areas. On
the audio side, Electrosonic provided background
music distribution to the retail area and restrooms, and
background music plus the performance audio feed from
the main sound system to the green room.
Electrosonic also equipped the Skylight Studios’ back-
of-house studio control room for presentation and
broadcast operations. That space features an operations
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monitors, control touch panels and an edit bay for on-
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media events.
Photographs:
• Exterior of the Skylight Studios
• The lecture and presentation space
• The studio control room
Skylight
Studios
MANAGED SERVICES
Aggreko plc, the world’s largest temporary
power generation company and a major
supplier of temperature control equipment,
has a three year global Managed Service
contract and several UK-based AV
maintenance agreements with Electrosonic.
Headquartered in Glasgow, Scotland,
Aggreko required a scalable and cost-
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(VNOC) solution to encourage greater
uptake of its video conferencing service.
The Aggreko video conferencing estate is managed by
Electrosonic’s VNOCs based in Dartford and Canary Wharf
in the UK and Burbank in the USA. Electrosonic provides
a proactive 24/7 managed service for both Polycom video
conferencing infrastructure and endpoint devices. Initially
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on the American continent, but over time this has been
expanded to support the client’s global presence in over 40
locations.
Due to the nature of Aggreko’s business and its
commitment to protecting the environment, it has a heavy
reliance on being able to manage its locations through a
remote support model. The close partnership between
Aggreko and Electrosonic allowed the development of
a unique set of remote services which helped Aggreko
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reducing its overall management fee.
As Aggreko grew, it required more video conference
endpoints. Electrosonic created a sustainable service model
which allowed Aggreko to keep the cost of adding more
video conference endpoints to a minimum.
Electrosonic’s VNOC makes video conferencing easy
to use. Backed by a team of audio/video experts and
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are designed to ensure the best possible video experience
and maximum uptime. To ensure all elements in the video
conferencing ecosystem are able to perform optimally,
Electrosonic provides customer facing services backed by
behind-the-scenes monitoring and management.
THE SERVICES
The services provided to Aggreko cover a wide range,
including:
• 24x7 end point monitoring and management
• Infrastructure monitoring and management
• Provision of concierge video conferencing, meeting
scheduling and launching service
• Conferencing services (video call scheduling, operator
meet-and-greet, quality monitoring)
• Preventative maintenance of video conferencing rooms
• Help desk support to include a globally positioned
Service Operations Center (SOC) to respond to
customer questions
• Select locations supported with a comprehensive
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• End user training and documentation
• Reporting
FOR
The Electrosonic VNOC at Canary Wharf, London
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