Electrosonic World 18 - page 14-15

14
CONTROL ROOMS
CONTROL ROOMS
15
Barclays
Radbroke Hall, near Knutsford in Cheshire (UK) is the
site of Barclays’ Technology Centre, a long established
campus employing 3,500 people. Not surprisingly,
the Centre is in a state of continuous development
in response to changes in customer needs and the
technology required to meet them. Its latest development
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appears IT-centric, Barclays emphasizes that technology
is subservient to the main objective which is excellent
customer service delivered in a way which provides an
equally excellent customer experience.
Physically, the Command Centre consists of a large open
area with many workstations and three overview displays.
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walls made up from 2×5 arrays. At the back of the space
are two glass enclosed “Incident Rooms.”
It could be said that the main task of the Global
Command Centre is dealing with “incidents,” and indeed,
the Centre deals with hundreds of thousands of these,
predominantly concerned with individual customers.
These are dealt with by individual operators, but every
now again there is a “major incident” requiring a team
approach to solving the problem that has arisen. The
team of up to a dozen people works in one of the Incident
Rooms. These are equipped with a twin-screen video
conferencing facility using 55-inch LCDs augmented by a
third 55-inch LCD, which has a touch screen overlay.
In addition to these main facilities, there is a third
meeting room used for meetings that are not necessarily
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screen video conferencing facility based on 55-inch
LCDs. The three meeting rooms are all equipped with
comprehensive room control.
Next to the main operations area there is a breakout
space. This includes two booths equipped with simple
video conference facilities that are for informal use, and
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Microsoft Xbox Kinect.
Images for the main displays are from diverse sources.
These include locally sited computers or servers providing
live data over various networks. Video images include
IPTV, video conferencing images, and live links to other
Barclays Command Centres sited around the world, for
example in Pune (India) and Singapore.
The Radbroke Global Command Centre is set up to
operate 24/7. In fact, there are only certain aspects of
its operation that need 24/7 availability. Other aspects
are referred to as “follow the sun,” where activity follows
the longtitude of the site, enabling Barclays to provide a
worldwide continuous service.
View along the front of the Command Centre
showing the three video walls
On December 8, 2014, Chancellor
of the Exchequer and local MP
for the Tatton constituency,
George Osborne, opened the
new Barclays Global Command
Centre at Radbroke Hall. The
Centre features large video wall
overview displays and dedicated
collaboration spaces. Detailed AV
systems design, and the complete
AV systems integration and
installation, were carried out
by Electrosonic.
GLOBAL
COMMAND
CENTRE
One of the two Incident Rooms. The center and left screens are for video conferencing, and the right screen is an interactive touch-screen.
Photographs (small) left to right:
• Long view of the Command Centre. One of the glass enclosed Incident
Rooms on the left.
• The display and games console in the breakout area.
• The third meeting room with twin screen display.
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