Support Services

 

Maintenance

Technical Support & Emergency Service
Technical support issues are routed through Electrosonic's 24/7 Service Operations Centers (SOC) and an experienced technician is ready to address your concerns. If further support is required, an Electrosonic technical specialist is available for dispatch.

Equipment Repair
Electrosonic's dedicated service centers ensure priority turnaround. Where practical and available, a replacement can be provided from Electrosonic loan stock to ensure that there is little or no downtime. Electrosonic can also be contracted to stock mission-critical equipment.

Preventative Maintenance
A well-managed preventative maintenance program extends the life of your equipment and minimizes downtime and repair costs. Periodic professional calibration can also optimize the image quality of your projectors and displays.

Remote Monitoring
Electrosonic’s ESCAN Remote Monitoring service offers 24x7 real-time monitoring of your facility from our Service Operations Centers (SOC). ESCAN software monitors your facility, looks for problems, and provides our support specialists with alerts and important configuration data that enable faster troubleshooting and fault resolution.

  • Boost your facility’s uptime
  • Early detection of potential system or device failure
  • Identify issues remotely
  • Enhance your on-site issue resolution capability

Learn more about Remote Monitoring

 

On-Site Staff

Electrosonic is a leading provider of outsourced staff within the AV industry in the UK and the USA. Besides ensuring that your systems are running as designed, our on-site team helps whenever assistance is needed, from setting up video conferencing in board rooms to updating content in museum exhibits.

  • Electrosonic-employed and trained support staff
  • Trained and certified on your facility's technology
  • Can provide all AV and VC support services
  • Electrosonic manages all staffing issues

 

Call 1.888.832.4374 to learn more about our On-Site service.

 

 

Electrosonic Supports North Point

Electrosonic’s Service Solutions team provides expert projector maintenance and lamp replacement services for North Point Ministries.

Learn More ->