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Need Technical Support?
Technical and Emergency Phone Support North America
Servicing for America is run from Electrosonic’s Minneapolis facility, and employs approximately 30 staff, including administrators, regional service technicians, help desk and bench repair personnel.
For any technical support request, RMA and any other services requests please reach the Technical Service Department's direct number: 1-888-832-4374 and/or via email: email@example.com
Technical phone support between Electrosonic's office hours of 8:00 a.m. and 5:00 p.m. (CST) is available at no charge to service contract customers. Non-contract customers will be invoiced at $25.00 (minimum charge) or $1.58 per minute for calls exceeding twenty minutes ($95/hr).
Extended emergency phone support after Electrosonic's office hours and on weekends are at no charge to service contract customers. Non-contract customers will be invoiced at $25.00 (minimum charge) or $2.00 per minute for calls exceeding twenty minutes ($120/hr). The extended emergency support is available between the hours of 5:00p.m. and 10:00p.m. (CST) Monday through Friday and between the hours of 8:00a.m. and 10:00p.m. (CST) Saturday, Sunday and holidays.
Technical and Emergency Phone Support EMEA
Servicing for EMEA is run from Electrosonic HQ in Dartford, Kent and its Canary Wharf, London facility.
For any technical support, RMA requests or any other service query please contact the Technical Service Department:
Call direct: +44 1322 282254
Electrosonic's Technical telephone support hours are 8:30 a.m. to 5:00 p.m. (GMT). With a dedicated 24/7 telephone number for contract customers.