Outstanding support for innovative technology solutions, delivered by the experts who build them.
Once Electrosonic has designed and built your audiovisual solution, we offer a range of flexible life-cycle support options to ensure your system continues to perform at optimum levels. Depending on the complexity of your system and your budget requirements, select the support package that most suits your needs whether it be fully managed servicing, preventative maintenance, 24/7 remote monitoring/management or adopting an ad-hoc support strategy to keep your systems running smoothly.
By selecting the right Electrosonic support package for your operations, you will be able to focus on what you do best – running your business – safe in the knowledge that your system will never become your Achilles Heel.
Technical and Emergency Phone Support North America
Servicing for America is run from Electrosonic’s Minneapolis facility, and employs approximately 30 staff, including administrators, regional service technicians, help desk and bench repair personnel.
For any technical support request, RMA and any other services requests please reach the Technical Service Department's direct number: 1-888-832-4374 and/or via email: email@example.com
Technical phone support between Electrosonic's office hours of 8:00 a.m. and 5:00 p.m. (CST) is available at no charge to service contract customers. Non-contract customers will be invoiced at $25.00 (minimum charge) or $1.58 per minute for calls exceeding twenty minutes ($95/hr).
Extended emergency phone support after Electrosonic's office hours and on weekends are at no charge to service contract customers. Non-contract customers will be invoiced at $25.00 (minimum charge) or $2.00 per minute for calls exceeding twenty minutes ($120/hr). The extended emergency support is available between the hours of 5:00 p.m. and 10:00 p.m. (CST) Monday through Friday and between the hours of 8:00 a.m. and 10:00 p.m. (CST) Saturday, Sunday and holidays.