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Support for North America is managed from Burbank, CA and employs approximately 30 staff, including regional service technicians, help desk personnel, onsite technicians and administrators.
Support is available between 5:00 a.m. and 8:00 p.m. PST at no charge to service contract customers. Non-contract customers will be invoiced at $25.00 (minimum charge) or $95/hr.
Extended 24/7 emergency support for after hours, weekends and holidays is also available to select service contract customers.
Technical Support via Phone: +1 888 832 4374
Technical Support via Email: firstname.lastname@example.org
Servicing for EMEA is run from Dartford, UK and Dubai, UAE. Electrosonic's telephone support hours are 8:30 a.m. to 5:00 p.m. (GMT), with a dedicated 24/7 telephone number for contract customers.
For any technical support, RMA requests or any other service query please contact the service department:
Call direct: +44 (0)1322 282282
After-hours support: +44 (0)845 026 8550