Support & Managed Services

Customized support packages to keep your systems running.

OUR APPROACH

End-to-end support for your systems and users.

Electrosonic’s support services provide end-to-end care from on-site visits, post-installation AV services and warranty support to keep your systems up and running.

Supplement your internal resources.

Electrosonic’s managed AV services operate as an extension to your IT, Facilities Management and Maintenance teams. Our managed AV services help drive adoption of technology and collaboration, as well as maximizing asset utilization, reducing TCO and improving ROI.

Make data-drive decisions through real-time system insights.

An independent study by Forrester Consulting finds increased productivity and a 139% ROI on the management of your AV systems with Affinity. See how you can improve your operational costs while shifting the responsibility of support.

Support Packages

Choose from a range of custom support packages to meet your individual needs.

AFFINITY by Electrosonic is a proactive care program that provides a flexible range of services to maintain the reliable operation and availability of audiovisual systems.

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PANORAMA by Electrosonic is a proactive monitoring services designed to quickly resolve system issues and maximize the availability of your audiovisual estate.

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VISTA by Electrosonic is a suite of cloud video conferencing managed services, supporting migration of existing on-premise video conferencing systems to the cloud.

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Shifting the burden of support

Our support and managed service packages maximize uptime, increase reliability, lower through-life costs and reduce the IT burden.

Free internal teams for core tasks.

Electrosonic provides essential engineering, installation, monitoring and maintenance skills and resources to eliminate the day-to-day internal burden of managing systems and supporting users.

Access to expert skills with no need for recruitment or training
Speed up rollouts, upgrades and migrations
Expert helpdesks to manage inquiries and fault resolution
User support to reduce internal training and support needs

Support where you need it most.

Increase utilization and shift the burden of maintaining your systems from your teams. See how Electrosonic's support & managed services can work for you.

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