CONTACT SALES
TECHNICAL SUPPORT
CONTACT SALES
TECHNICAL SUPPORT

Support & Managed Services

Customized support packages to keep your systems running.

OUR APPROACH

End-to-end support for your systems and users.

Electrosonic’s support services provide end-to-end care from on-site visits, post-installation AV services and warranty support to keep your systems up and running.

Supplement your internal resources.

Electrosonic’s managed AV services operate as an extension to your IT, Facilities Management and Maintenance teams. Our managed AV services help drive adoption of technology and collaboration, as well as maximizing asset utilization, reducing TCO and improving ROI.

Make data-drive decisions through real-time system insights.

An independent study by Forrester Consulting finds increased productivity and a 139% ROI on the management of your AV systems with Affinity. See how you can improve your operational costs while shifting the responsibility of support.

 

 Download the Study

Shifting the burden of support

Our support and managed service packages maximize uptime, increase reliability, lower through-life costs and reduce the IT burden.

Maximize uptime
Cost savings
Reduced support burden
Better user experience
Seamless lifecycle support
Maximize uptime

Ensuring systems are always available.

Remote monitoring and response, on-site services, proactive maintenance and comprehensive reporting and asset management eliminate system inefficiencies and minimize the risk of downtime.

  • Remote monitoring identifies issues for faster response
  • Monitoring and management by skilled professionals
  • Proactive maintenance reduces risk of downtime
  • On-site services ensure rapid response
Cost savings

Lower through-life costs.

Increased reliability and proactive maintenance improve asset life and reduce replacement costs, while professional services lower internal support costs.

  • Maximize system efficiency to lower operational costs
  • Minimize costs associated with downtime
  • Extend asset life
Reduced support burden

Free internal teams for core tasks.

Electrosonic provides essential engineering, installation, monitoring and maintenance skills and resources to eliminate the day-to-day internal burden of managing systems and supporting users.

  • Access to expert skills with no need for recruitment or training
  • Speed up rollouts, upgrades and migrations
  • Expert helpdesks to manage inquiries and fault resolution
  • User support to reduce internal training and support needs
Better user experience

Increase adoption and usage.

We create the right user experience, helping improve adoption rates and business outcomes by creating more reliable systems that are always available and easy to use with a consistent interface.

  • Ensure a consistent experience for all users
  • Simplify set-up and usage
  • Provide user training and support
  • Provide event set-up and operational support
Seamless lifecycle support

Support from the team that designs and builds your systems.

Our multi-skilled engineers work across the lifecycle of your systems, providing build and integration services as well as ongoing support. Familiarity with your systems ensures the most reliable care.

  • Single point of responsibility and accountability
  • Dedicated support teams with multi-skilled experience
  • Support for the entire lifecycle

Support where you need it most.

Increase utilization and shift the burden of maintaining your systems from your teams. See how Electrosonic's support & managed services can work for you.
LEARN MORE

Recent Projects

Explore how we support clients so that systems are always available for visitors, customers and employees.

Support for The Stream, Uber's HQ Lobby
A custom on-site support solution keeps systems up and running at Uber HQ’s interactive ‘light in motion’ experience.
Learn More
Illuminarium On-Site Support Custom On-Site Support keeps the world’s most advanced projection, audio and control systems operating reliably. Learn More
Summit One Vanderbilt Support On-site support for a multi-sensory and immersive observation deck experience. Learn More
An Empowering Workplace at the Gateway of Hudson Yards Creative applications of experiential technology showcase the firm’s brand, commitment to digital transformation and global network of professionals. Learn More
Orlando International Airport Terminal C Experiential technology transforms an airport terminal into an immersive passenger experience. Learn More
Mission Possible – The Opportunity Pavilion, Expo 2020 Dubai Multimedia and interactive technologies help compel visitors to build a commitment to changing living conditions around the world. Learn More
Okta's New York Experience Center A customer experience center that communicates brand values in unique and unexpected ways. Learn More
Academy Museum of Motion Pictures Stunning audiovisual technology celebrates the arts, sciences and artists of moviemaking. Learn More
The Orbit, HBO Max Retail Experience An immersive world of entertainment served at the speed of light. Learn More
Top Four Global Consultancy Firm Managed services help a global firm drive greater benefits from collaboration systems. Learn More
National Museum of Racing and Hall of Fame A 360⁰ immersive theatre and interactivity bring visitors into the heart of Thoroughbred racing. Learn More

Tap into professional support resources

Maximize uptime, reduce support costs and improve the user experience.

Let's talk