Customer Experience Center

Best Buy Health

Boston, Massachusetts

Immersing clients in a new generation of healthcare services.

Best Buy Health offers technology solutions to healthcare professionals, hospitals, pharmaceutical companies and health plan providers. Their services help clients enhance remote patient care, accelerate clinical trials, streamline member engagement, extend the accessibility of healthcare services and more.

To help clients discover more about the innovative technology and services that can help solve their clinical challenges, Best Buy set up the Client Experience Center. They leveraged audiovisual (AV) technology to engage, inform and inspire visitors by immersing them in their services and solutions.

Brought in by our partners at Hyperquake, Electrosonic worked closely with Best Buy to identify AV technology requirements and deliver a full suite of design, build, and support services—resulting in interactive and static displays, integrated audio, and a striking large-format LED video wall.

A person's hand holding a model truck on an interactive touch table.

Audiovisual systems help medical professionals reimagine the future of healthcare.

Best Buy Health wanted to create a collaborative hub in the Customer Experience Center where staff could work with visitors to reimagine the future of healthcare. They wanted to deploy different types of AV and interactive installations to help them display their solutions, make group presentations or encourage visitors to explore their range of services in depth at interactive stations.

The Best Buy Health team wanted to work with a partner with experience in creating engaging, interactive experiences for collaboration. They needed a partner that could build and integrate robust, reliable AV systems and provide proactive support to ensure systems were always available.

A person's hand holding a model truck on an interactive touch table.

Collaboration ensures a seamless consistent approach throughout the project.

Electrosonic is highly experienced in designing, building and supporting AV solutions for customer experience centers. At Best Buy Health, we worked closely with designers Hyperquake and multiple technology partners, including QSC, TSI Touch and Unilumin, to bring the client’s vision to reality. Effective collaboration and communication with all parties ensured a seamless consistent approach throughout the project.

At the Build stage, Our team took responsibility for design validation and detailed engineering of the AV systems - installing and commissioning them for optimum performance and efficiency.

To maintain the systems in peak condition, Electronic provide a range of proactive support services, including preventative maintenance, remote monitoring, field service and help desk.

A person's hand holding a model truck on an interactive touch table.

AV technology creating an experience center that engages and informs healthcare professionals.

Best Buy Health now has an engaging, interactive customer experience center that communicates and shares its vision, solutions and services for the future of healthcare with medical professionals.

The experience center has impactful AV and interactive systems that enable powerful demonstrations and encourage investigation and dialog. Visiting healthcare professionals improve their understanding of remote care in a highly participative space where AV systems integrate seamlessly with immersive spaces that recreate real-life care environments.

The AV technology in the theaters enables Best Buy Health to easily change or update content to create customized experiences for visitors with different areas of interest.

Client:
Best Buy Health

Location:
Boston, California

Project partners:
Hyperquake

Technology partners:
Unilumin, QSC, TSI Touch

Services

Video Walls
Interactive Technology
Audio
Signal Distribution
Control Systems
Design Validation
Detailed Engineering
Fabrication
Installation
Testing & Commissioning
Field Service
Preventative Maintenance
Global Service Desk
Remote Support

Inviting Entry

Welcoming visitors with engaging audiovisual technology.

Visitors enter an immersive room where they can view a large 13x7.4-foot Unilumin LED video wall and QSC speaker that communicate Best Buy Health’s innovative solutions and services for ‘bringing health home’ with the next generation of remote healthcare.

Also in this space is the ‘Geek Squad’ exhibit that features a TSI touch overlay and QSC speaker installed in the back of a replica Geek Squad Van. Multimedia content in the Van displays videos of people receiving remote care at home, together with images of the Geek Squad who install and explain the home care technologies.

ENGAGING VISITORS

Demonstrating the future of healthcare in an immersive environment.

In the entry portal to the experience center, a Samsung display and QSC pendant speaker welcomes visitors and introduces them to Best Buy Health’s vision with looping content.

Visitors can also interact with an ultra-stretch 81” high-resolution Jupiter interactive display or a QSC interactive touch panel integrated with a virtual ‘front door’ of a house. Touching the panel reveals a realistic interior scene showing a couch, bookcase and windows with curtains.

Lobby with an interactive door and a home digital signage of 'Home is'.

Interior shot of Best Buy Health center with digital display and geek squad.

Best Buy health customer center displaying interractive door

Gorup of people talking in front of display screen.

COLLABORATION SPACE

Encouraging collaboration to solve healthcare challenges.

One of the spaces in the experience center is used by the Best Buy team to build on the visitor’s journey so far and open creative discussions on their challenges and Best Buy’s innovative solutions.

A large video wall consisting of three screens highlights Best Buy’s vision and key services, while six curved monitors on tables enable guests to explore the video wall content in greater depth. The video wall can also be used by presenters to display personalized content to different groups of visitors.

A control room with 6 chairs, 6 monitors and 3 large displays.

Corner back angle of a control room with 6 chairs, 6 monitors and three large monitors.

A man with two children interacting with the displays on the wall.

Make your visitor experience accessible for every guest

Discover how audiovisual technology can help create all-inclusive experiences by enhancing storytelling, personalization and accessibility to enrich the experience for every visitor.

LEARN MORE