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MANAGED SERVICES FOR AGGREKO

Customized remote managed service model reduces the environmental impact of global user and system support.

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INTRODUCTION

Aggreko is the world’s largest supplier of temporary and mobile power generation solutions with 40 locations around the world. Effective communication by video conferencing is vital for Aggreko’s global teams who may be working in remote locations or responding to emergencies. 

To increase adoption and usage, Aggreko wanted to ensure their systems were easy to use with maximum reliability and availability. Support for both users and systems would be essential. 

Electrosonic developed a customized set of managed remote services. Three Video Network Operations Centers (VNOCs) provide 24/7 proactive remote monitoring and management of endpoints and infrastructure. A global Service Operations Center (SOC) gives users access to Electrosonic experts and a range of customized services to support efficient collaboration.

OVERVIEW

The nature of Aggreko’s business and their commitment to protecting the environment and reducing their carbon footprint means they rely on being able to manage their audiovisual estates through a remote support model.

The close partnership between Aggreko and Electrosonic allowed the development of a unique set of remote services which helped Aggreko achieve its environmental policies while reducing their overall management fee.

To ensure all elements in the video conferencing ecosystem are able to perform optimally, Electrosonic provides a range of concierge, user support and help desk services as well as remote monitoring and management.

As Aggreko grew, they required more video conference endpoints. To avoid the additional expense of adding more end points under the original service contract, Electrosonic created a new sustainable service model which allowed Aggreko to keep the cost of adding more video conference endpoints to a minimum.

Electrosonic’s VNOC solution makes video conferencing easy to use. Backed by a team of audio and video conferencing experts and professional customer support staff, the custom managed service solution is designed to maximize uptime and ensure the best possible user experience.

CHALLENGE

Aggreko recognized that remote support on a global scale would be essential to meet its environmental targets. Aggreko needed a flexible, sustainable deployment model that would minimize the cost and impact of adding more endpoints.

The company takes its commitment to environmental responsibility seriously so any support solution had to minimize its carbon footprint. The challenge for Electrosonic was to deliver a consistent, sustainable, high-quality collaboration experience for users in any location.

SOLUTION

Electrosonic provided a proactive 24/7 managed service for video conferencing infrastructure and endpoint devices. Initially Electrosonic was asked to support several office locations on the American continent; this has expanded to support the client’s global estate in over 40 locations. 

The global Service Operations Center (SOC) gives users access to concierge conferencing services, meeting scheduling and launching and helpdesk support. A sustainable service model minimizes the cost of adding new endpoints.

KEY TAKEAWAYS

Aggreko can now provide its teams around the world with a consistent, reliable and sustainable collaboration solution. The remote service model minimizes the company’s carbon footprint, reduces internal support requirements and control costs while maximizing availability and reliability.

A single point of contact for inquiries, coupled with extensive training and documentation optimizes the user experience and encourages greater uptake.

Project Details

Client
Aggreko
Location
Glasgow, Scotland
Size
Various
Services
Managed Services
End Point Monitoring & Management
Infrastructure Monitoring & Management
Concierge Services
Preventative Maintenance
Help Desk Support
User Training
Reporting
I have worked with Electrosonic’s VNOC team for many years now. Each year they continue to proficiently deliver to Aggreko specialist managed videoconferencing services.
Fraser Dorward
Enterprise Infrastructure Architect, Aggreko plc

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