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To meet the demanding support requirements, the owners SL Green selected Electrosonic’s Affinity Managed On-Site Services, an on-site audiovisual support program led by a dedicated On-Site Service Technician, who works as an extension of the Summit OV team, providing preventative maintenance and break-fix support. The On-Site Technician proactively conducts daily system checks, diagnoses problems and resolves issues as they arise. Our break-fix services and firmware updates help to maximize uptime and protect the client’s technology investments.
Electrosonic’s Affinity Managed On-Site Services provide a custom, cost-effective solution to large-scale support requirements like those at Summit One Vanderbilt. The on-site team brings expert knowledge of the system and how it was engineered to ensure timely responses to service-related issues as they arise. As part of Electrosonic’s end-to-end solution, Affinity is designed to optimize visitor experience by ensuring systems are always available. Because this is an attraction, there is a small window each week for Electrosonic to work on the system during non-operational hours. After all, the show must go on, to ensure guests can maximize each aspect of the experience as it was intended.
Designed to optimize the user-experience, Affinity is engineered to stay ahead of potential problems by taking a proactive approach to managing your technical stsyems.