Summit One Vanderbilt Support

On-site support for a multi-sensory and immersive observation deck experience.

Download Profile


Summit One Vanderbilt is a 65,000 square feet observation deck on multiple floors of one of New York’s most impressive ‘supertall’ skyscrapers. The integrated visitor experience covers 26 unique spaces spanning 4 levels and features dramatic, synchronized audio and lighting effects mixed with video and highly personalized interactivity.

The audiovisual system consists of 233 speakers, 14 subwoofers, 11 LG displays, 5 planar displays, a 50 foot long Samsung Video Wall, 4 audio controllers, facial scanners and 14 video wall controllers managed by Crestron devices that act as the centralized control system. 

Electrosonic integrated all of the systems and provided a comprehensive, custom support package designed to maintain this large-scale audiovisual installation and ensure the best possible guest experience.

This unique museum is designed to showcase Panama’s extraordinary biodiversity in eight immersive galleries. The audiovisual systems required considerable customization to display correctly in the unusual viewing environment. Panamarama, for example, is a cube-shaped space where ten screens on all sides above and below a glass ceiling and floor immerse visitors. In the Gallery of Biodiversity, the owners wanted to create a flexible display that would capture visitors’ attention straight away, using a nine panel custom LCD screen that could display individual imagery or create a single large-scale panoramic experience.


To meet the demanding support requirements, the owners SL Green selected Electrosonic’s Affinity Managed On-Site Services, an on-site audiovisual support program led by a dedicated On-Site Service Technician, who works as an extension of the Summit OV team, providing preventative maintenance and break-fix support. The On-Site Technician proactively conducts daily system checks, diagnoses problems and resolves issues as they arise. Our break-fix services and firmware updates help to maximize uptime and protect the client’s technology investments.


Electrosonic’s Affinity Managed On-Site Services provide a custom, cost-effective solution to large-scale support requirements like those at Summit One Vanderbilt. The on-site team brings expert knowledge of the system and how it was engineered to ensure timely responses to service-related issues as they arise. As part of Electrosonic’s end-to-end solution, Affinity is designed to optimize visitor experience by ensuring systems are always available. Because this is an attraction, there is a small window each week for Electrosonic to work on the system during non-operational hours. After all, the show must go on, to ensure guests can maximize each aspect of the experience as it was intended.

Click here to learn more about the design and build-out of Summit One Vanderbilt.

A proactive approach to maintenance.

Designed to optimize the user-experience, Affinity is engineered to stay ahead of potential problems by taking a proactive approach to managing your technical stsyems.

Summit One Vanderbilt is truly unique. It’s a space that brings so much innovative technology together into one cohesive system. To keep a complex system like that running and constantly maintained, you need a skilled and dedicated support resource. Thankfully, Affinity was the perfect fit for this project.
Brandon Harp, Account Manager

More Projects

250 W. 57th Street Lobby Ceiling Empire State Realty Trust (ESRT) set out to renovate the 537,839-square-foot office building with a goal for the lobby on its own to attract higher-paying tenants. Learn More
An Empowering Workplace at the Gateway of Hudson Yards Creative applications of experiential technology showcase the firm’s brand, commitment to digital transformation and global network of professionals. Learn More
Ashurst's London HQ at the Fruit & Wool Exchange Building Ashurst’s new campus transforms work environments with sophisticated audio visual installations on a massive scale. Learn More
AT&T Discovery District Designing the complete audio, video, control system and Information and Communications Technology (ICT) backbone to transform a city district. Learn More
AT&T Headquarters Lobby Electrosonic’s technology design transforms a corporate lobby with multimedia LED columns, a 3-sided video wall and immersive audio. Learn More
Digital Media Band at 110 High Street Street-wise digital media band engages visitors, breaking the barrier between building and city. Learn More
Eaton Experience Center The giant chandelier reflects the wall imagery while interactive multimedia tables let visitors explore deeper levels of information on topics displayed on the chandelier and wall. Learn More
EXPO 2010 Shanghai Visitors flocking to the Information & Communications Pavilion at Expo 2010 Shanghai China get a taste of cutting-edge Information and Communication Technologies (ICT). Learn More
High Resolution in Reception The Reception area for one of Electrosonic’s clients, a London-based bank, now features two high resolution LED displays which show corporate and event related information. Learn More Headquarters Why a wacky, lively, fun workplace can be a formula for success. Learn More
Media Wall at AT&T Discovery District Technology design for an outdoor LED wall seven stories high creates a captivating digital display on a massive scale. Learn More
Newark Liberty International Airport Terminal A Multimedia placemaking installations transform the passenger experience and showcase New Jersey as a prime destination for travelers. Learn More
Okta's New York Experience Center A customer experience center that communicates brand values in unique and unexpected ways. Learn More
Orlando International Airport Terminal C Experiential technology transforms an airport terminal into an immersive passenger experience. Learn More
Summit One Vanderbilt An immersive, multi-sensory observation deck experience, where technology adds a new dimension to stunning cityscapes. Learn More
The Skydeck Experience at Willis Tower Immersive interactive technologies raise the bar for visitor experience at the country’s highest observation deck. Learn More
The Spectacle, MGM Cotai Imagination, creativity and technology are helping to create the most innovative integrated resort in the world. Learn More
The Stream, Uber's Mission Bay, San Francisco HQ Lobby The Stream inspires Uber employees and visitors with a massive interactive ‘light in motion’ experience. Learn More
Tom Bradley International Terminal at LAX Passenger-friendly terminals and conveniences are all ‘must haves’ as airports around the world compete for the economic vitality that world-class airports create. Learn More

Engage With Us

Let us bring your vision to life.

Let's talk