- Location Based Entertainment Experiences
- Corporate Experiences
- Essential Business Experiences
- Technology Professional Services
- About Us
To meet the demanding support requirements, Illuminarium selected Electrosonic’s Affinity Services, an on-site audiovisual support service which provides skilled On-Site Service Technicians as an extension of Illuminarium’s internal team, providing expert skills and knowledge of the advanced technologies. The on-site team handles proactive maintenance, daily system checks, problem diagnosis and resolution and software updates to maximize uptime and minimize through-life costs. They also support ongoing testing and solutions for system changes and additions to keep the spectacle moving forward.
Affinity by Electrosonic is a cost-effective solution to demanding support requirements. The On-Site Technicians are involved early in the project so they gain invaluable understanding of the systems from the integration team. Affinity can be customized to individual operational and business requirements and can also include event support, field service, equipment coverage and a helpdesk as well as on-site staffing. The service is designed to optimize visitor experience by keeping systems operating reliably and minimizing downtime.
Dedicated on-site support staff work directly with the Illuminarium to ensure critical event support, field service and helpdesk needs are met.