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TECHNICAL SUPPORT

Support for The Stream, Uber's HQ Lobby

A custom on-site support solution keeps systems up and running at Uber HQ’s interactive ‘light in motion’ experience.

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OVERVIEW

The Stream, a dynamic interactive experience designed to focus employees and visitors on Uber’s core mission ‘to ignite opportunity by setting the world in motion,’ achieves that on an architectural scale. Located in Uber’s global headquarters in Mission Bay, San Francisco, The Stream translates Uber’s activities into beams of light in motion, flowing from high up within the building, assembling into new forms, and communicating motivating stories of impact.

The Stream consists of more than 2,200 LED strips engineered and integrated into acrylic tubes. The installation flows seamlessly through the lobby atrium to a large LED wall. As units of light descend through the LED strips, they merge with other lighting effects, growing in speed, density and resolution. As guests interact with The Stream, six Intel RealSense cameras track movement and adjust content and audio from eleven hidden speakers and four subwoofers. 

Electrosonic integrated all of the systems in support of experience design agency HUSH and provided a custom support solution to maintain this large-scale audiovisual installation.

SOLUTION

Electrosonic’s Affinity Services provide a custom, cost-effective solution to support large-scale installations like The Stream. The dedicated Service team brings expert knowledge of systems engineered, installed and programmed by Electrosonic, ensuring a fast and accurate response to service issues. As part of Electrosonic’s end-to-end solution, Affinity is designed to optimize the visitor experience by ensuring systems are always available or resolving any issues rapidly through a guaranteed break-fix service response time.

KEY TAKEAWAYS

Electrosonic delivers custom on-site support through a dedicated service team who worked closely with the engineering group during final install and commissioning. This familiarity with the system helps them quickly identify and resolve service issues. Through direct communication with the client and our partners at Hush, we ensure all parties are up to date on changes and support the long-term system needs.

Click here to learn more about the design and built-out of The Stream, Uber's new HQ in the Mission Bay District of San Francisco.

A custom managed service partnership.

Electrosonic's dedicated on-site support team works closely with Uber to support the company's long-term system maintenance needs.

Electrosonic delivers custom on-site support through a dedicated service team who worked closely with the engineering group during final install and commissioning. This familiarity with the system helps them quickly identify and resolve service issues. Through direct communication with the client and our partners at Hush, we ensure all parties are up to date on changes and support the long-term system needs.
Sean McChesney, Director of Business Development
Electrosonic

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