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Audiovisual Support and Maintenance

Protect your AV investment with support and managed services that keep your systems performing to a higher standard.

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Electrosonic’s technician services a rack room, providing hands-on AV support to minimize downtime and maintain reliability.

AV Support Built Around You.

Your AV systems are unique, and your support plan should be too. We tailor our services to your technology, your team and the way you operate, providing the right combination of expertise, coverage and responsiveness through a support package designed just for you.

AV Support Tailored to Your Needs

A centralized support hub for fast, expert AV troubleshooting and issue resolution.

Routine inspections and maintenance keep AV systems performing at their best, extend equipment life and reduce the risk of unexpected failures.

Fast, real-time troubleshooting and diagnostics through secure remote access keep your AV systems running without delay.

Full-time or scheduled on-site technicians provide daily operational support, troubleshooting and user assistance for your AV systems.

Our technicians provide rapid, on-site repair and break-fix services to resolve issues and restore system functionality quickly.

Dedicated technical staff ensure meetings and live events run smoothly, with every AV system performing reliably under pressure.

Expert evaluations of your AV systems identify risks, highlight opportunities for optimization and help plan for future upgrades or expansions.

We provide guidance, sourcing and procurement of AV hardware, leveraging our integration expertise to ensure compatibility and reliability.

Why Leading Organizations Rely on Electrosonic.

No two AV systems are the same—and neither are our support packages. Each plan is built around your technology, workflows and environment, ensuring every component is fully supported. Whether supporting complex LED walls, control systems or audio, our services adapt to how your AV is designed and used. 

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Choose the level of support that fits your operations. Whether you need dedicated on-site technicians, fully managed day-to-day operation or a hybrid model that blends on-site and remote support, we align with your team and your priorities to keep systems performing at their best. 

An Electrosonic technician smiling while completing the commissioning of an AV system on site.

AV issues can be unpredictable but our support is consistent. Through scheduled maintenance visits, our technicians inspect displays, verify color and brightness, test signal paths and network integrity, and validate firmware and configurations using a checklist tailored to your system.

An Electrosonic technician testing a system after its installation.

When something fails, we handle it through proactive support. Our custom support packages can include repair coverage that eliminates unexpected costs and delays. From diagnosis to logistics and replacement, we manage the entire process—so you get faster resolution, predictable budgeting and zero hassle. 

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Your operations depend on consistent performance. We continuously monitor, maintain and optimize your AV systems to reduce failures, improve performance and keep everything running when it matters most—so your team can stay focused without disruption.

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Our teams are continuously trained on your AV systems, ensuring fast, consistent support without delays. Every environment is well documented—from system architecture and signal flow to control systems, audio and display technologies—so nothing is left to guesswork. With cross-trained experts, you’re never reliant on a single technician, just a team that knows your technology and can resolve issues quickly.

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Let's Start A Conversation.
Employees walk past LED wall at large NYC HQ offices.
“Electrosonic doesn’t just deliver cutting-edge AV systems—they ensure these experiences continue to perform flawlessly long after the build is complete. Their ongoing support keeps our interactive displays, video walls, and immersive installations running seamlessly, allowing us to focus on engaging visitors and employees without worrying about the technology behind it.”
AV Lead
Global Professional Services Firm
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Guests to the Social Lab at the Museum of Tolerance in Los Angeles interacting with one of the many interactive exhibits in the main exhibit space.
“Electrosonic never disappoints us when it comes to designing and delivering the best audiovisual experience at the Museum of Tolerance. We are so proud to have them on our team!”
Susan Burden
Chief Financial Officer, Chief Administrative Officer, Director of Project Developments, Simon Wiesenthal Center
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Guests to the Battle of Bannockburn Visitor Centre interacting with the projection based battle map exhibit.
“There are very few companies who have the technical expertise and experience to be able to design, install and maintain such a sophisticated and immersive audio visual experience that involves synchronised systems. For the National Trust of Scotland this has been a very adventurous project and we’ve really relied on the expertise of Electrosonic to deliver it and I testify to the quality of the service provided.”
Tom Ingrey-Counter
Interpretation Sub-Project Manager, Battle of Bannockburn Visitor Centre
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A guest to Summit One Vanderbilt's infinity room looking out to the views of NYC.
“Electrosonic played a large part in this project (Summit One Vanderbilt). For the tech (and maintenance), their hands were in every part of it.”
Michael Clagnon
Senior AV Tech Manager, SL Green
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Visitors to the Johnson Control's customer experience center engaged with an AV exhibit within the main presentation space.
“Electrosonic had the right partners, knowledge and expertise for the project. Working together as one team, we were able to curate a journey that unveils the versatility and adaptability of OpenBlue smart building technology, addressing unique industry issues and demonstrating our dedication to leading the evolution of digital buildings.”
Chris Bontempo
Chief Marketing Officer, Johnson Controls
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A skilled Electrosonic technician installing LED tiles into a large video wall at a customer site.

Reliability for the Most Complex AV Environments.

Custom support packages maintain, optimize, and secure your AV systems so they perform reliably every day. Trusted by the world’s most innovative institutions, we combine proactive maintenance, expert oversight, and measurable results to protect your investment and maximize its performance.

Electrosonic remote support technicians troubleshoot AV systems in real time to maintain reliable performance.

Support Across the Globe.

Electrosonic’s worldwide support network ensures your AV systems are always covered, no matter where they’re located. Our highly trained and certified technicians provide consistent, responsive service, keeping your technology performing at its best and minimizing downtime.