On-Site Break Fix

AV support delivered where and when it’s needed most.

When audiovisual (AV) systems fail, productivity and user experience suffer. Electrosonic's On-Site Break Fix service acts as your safety net, delivering rapid, on-site support from certified technicians who diagnose and resolve complex AV issues. From fault reporting to full system recovery, we coordinate every step to restore operations efficiently.

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On-site Electrosonic staff work to restore seamless operation of client AV systems.

AV expertise at the speed you need.

With global reach and local responsiveness, Electrosonic ensures your AV systems get the support they need, whether on-site or remote. Our certified technicians bring the tools, parts and expertise to restore full functionality, while real-time tracking and communication keep you informed every step of the way.

An Electrosonic technician provides remote support to troubleshoot AV system issues in real time.

Triage & Coordination

From the first call, your AV issues are tracked, prioritized and routed to the right experts for fast, effective resolution.

Electrosonic employees provide hands-on AV system support during an on-site service call.

The Right Technicians

We assign certified technicians who understand your specific AV systems, delivering precise, skill-aligned support for specialty care.

Electrosonic technicians repair and optimize AV equipment during an on-site visit.

Diagnosis & Repair

Rapid troubleshooting, repair and equipment replacement, performed remotely or on-site to get systems back online.

An Electrosonic remote support specialist troubleshoots an AV system to restore performance quickly and efficiently.

Flexible AV Support Plans

We offer service plans that can be customized for your needs, from basic coverage to enhanced protection.

“Electrosonic never disappoints us when it comes to designing and delivering the best audiovisual experience at the Museum of Tolerance. We are so proud to have them on our team!”

Susan Burden

Chief Financial Officer, Chief Administrative Officer, Director of Project Developments, Simon Wiesenthal Center

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“There are very few companies who have the technical expertise and experience to be able to design, install and maintain such a sophisticated and immersive audio visual experience that involves synchronised systems. For the National Trust of Scotland this has been a very adventurous project and we’ve really relied on the expertise of Electrosonic to deliver it and I testify to the quality of the service provided. ”

Tom Ingrey-Counter

Interpretation Sub-Project Manager, Battle of Bannockburn Visitor Centre

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“Electrosonic played a large part in this project (Summit One Vanderbilt). For the tech (and maintenance), their hands were in every part of it.”

Michael Clagnon

Senior AV Tech Manager, SL Green

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“Electrosonic had the right partners, knowledge and expertise for the project. Working together as one team, we were able to curate a journey that unveils the versatility and adaptability of OpenBlue smart building technology, addressing unique industry issues and demonstrating our dedication to leading the evolution of digital buildings. ”

Chris Bontempo

Chief Marketing Officer, Johnson Controls

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“Electrosonic doesn’t just deliver cutting-edge AV systems—they ensure these experiences continue to perform flawlessly long after the build is complete. Their ongoing support keeps our interactive displays, video walls, and immersive installations running seamlessly, allowing us to focus on engaging visitors and employees without worrying about the technology behind it.”

AV Lead

Global Professional Services Firm

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A team of Electrosonic employees performs on-site maintenance on AV systems.

Plan your global AV recovery strategy.

Don’t wait for a system failure to test your response. With Electrosonic, you can proactively evaluate your AV support model, pinpoint vulnerabilities and define SLAs that guarantee fast, effective recovery.