AV Service Desk

Trusted experts delivering comprehensive AV support solutions.

Audiovisual (AV) systems don’t fail on a schedule. For global organizations, even a small issue can ripple across teams, locations and time zones.

Electrosonic’s AV Service Desk provides a single, centralized support hub, offering consistent, 24/7 AV assistance for organizations enrolled in an Electrosonic service program. From incident intake and triage to troubleshooting, escalation, and service coordination, our expert teams manage every issue from first contact to resolution.

Whether you’re supporting a handful of mission-critical spaces or a complex global network, the Global Service Desk ensures fast response, clear accountability and reliable service—anywhere in the world.

Learn More

Electrosonic’s global service desk provides centralized support, coordinating AV assistance for clients worldwide.

Global Support. Local Expertise.

Unlike generic IT help desks, Electrosonic’s Global Service Desk is purpose-built for enterprise AV environments. Our teams combine round-the-clock global coverage with deep AV expertise, supported by advanced diagnostic tools and integrated coordination with Electrosonic’s wider support ecosystem.

Every incident is handled by specialists who understand AV systems, user environments and the operational impact of downtime. The result is faster resolution, fewer unnecessary site visits and a single point of responsibility.

An Electrosonic remote support specialist troubleshoots an AV system to restore performance quickly and efficiently.

Incident Triage & Resolution

Expert agents intake, log, prioritize and route incidents based on impact and urgency.

An Electrosonic AV technician remotely diagnoses system issues using real-time monitoring and advanced support tools.

Technical Troubleshooting

Remote diagnostics and specialist AV knowledge resolve issues quickly and efficiently.

Electrosonic service coordinators schedule and manage on-site technicians to ensure efficient issue resolution.-1

Service Coordination

Coordinated field service dispatch, managing RMAs and vendor coordination to keep service teams moving and issues resolved.

Electrosonic tracks AV support requests and system status to ensure timely updates and efficient issue resolution.

Proactive Support & System Care

Electrosonic service programs pair service desk expertise with preventative maintenance to protect your AV investment and ensure consistent operation.

“There are very few companies who have the technical expertise and experience to be able to design, install and maintain such a sophisticated and immersive audio visual experience that involves synchronised systems. For the National Trust of Scotland this has been a very adventurous project and we’ve really relied on the expertise of Electrosonic to deliver it and I testify to the quality of the service provided. ”

Tom Ingrey-Counter

Interpretation Sub-Project Manager, Battle of Bannockburn Visitor Centre

Read Case Study

“Electrosonic never disappoints us when it comes to designing and delivering the best audiovisual experience at the Museum of Tolerance. We are so proud to have them on our team!”

Susan Burden

Chief Financial Officer, Chief Administrative Officer, Director of Project Developments, Simon Wiesenthal Center

Read Case Study

“Electrosonic played a large part in this project (Summit One Vanderbilt). For the tech (and maintenance), their hands were in every part of it.”

Michael Clagnon

Senior AV Tech Manager, SL Green

Read Case Study

“Electrosonic had the right partners, knowledge and expertise for the project. Working together as one team, we were able to curate a journey that unveils the versatility and adaptability of OpenBlue smart building technology, addressing unique industry issues and demonstrating our dedication to leading the evolution of digital buildings. ”

Chris Bontempo

Chief Marketing Officer, Johnson Controls

Read Case Study

“Electrosonic doesn’t just deliver cutting-edge AV systems—they ensure these experiences continue to perform flawlessly long after the build is complete. Their ongoing support keeps our interactive displays, video walls, and immersive installations running seamlessly, allowing us to focus on engaging visitors and employees without worrying about the technology behind it.”

AV Lead

Global Professional Services Firm

Read Case Study

An immersive projection mapping experience transforms architectural surfaces into dynamic, story-driven visual environments.

Plan your global AV support strategy.

Every organization’s AV environment is different. Work with Electrosonic to assess your current support model, identify gaps and define Global Service Desk coverage that aligns with your priorities.

An Electrosonic technician services a projector onsite, restoring image quality and system performance.

Extend support across your AV estate.

Take advantage of Electrosonic’s full support ecosystem—combining the Global Service Desk with remote, on-site, field and preventative services. Together, these capabilities deliver coordinated, end-to-end AV support solution.