TEI Study of Affinity On-Site Managed Services Finds 139% ROI

Driving a significant return on an investment is a critical measure for any organization. Investing in a product or service should deliver both quantifiable and unquantifiable benefits. Otherwise, these purchases just become waste. In something as complex as maintaining and supporting immersive audiovisual (AV) installations, you need clarity about ROI. Getting the most out of your AV installation and improving its long-term returns is possible with on-site AV managed support services.

These services are available with the Affinity On-Site Managed Service solution. The program has been implemented in multiple large-scale projects with promising results. To understand the potential ROI of the service, we commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study. The study found Affinity users realized a 139% ROI over three years for a composite organization. Here’s a sneak peek of the study, which you can download today.

Download The Total Economic Impact of Affinity On-Site Managed Services


Key Findings

The study breaks down its findings regarding cost savings and business benefits into quantifiable and unquantifiable subsets. The former provides data-driven numbers. The latter illustrates more benefits of using on-site managed support services.

 Quantified Benefits

There are three areas where the use of Affinity resulted in monetary returns for the composite organization.

With on-site managed support services, organizations don’t need to hire full-time employees to manage and maintain AV assets. Electrosonic saved the equivalent of two dedicated in-house full-time employees from proactively managing their customers’ technical audiovisual requirements.

Avoiding this generated a present value benefit (PV) of $591,000 over three years.

The next quantifiable benefit is increased productivity as a result of fewer management meeting hours. Interviewees shared that the Affinity program allowed them to reduce the time devoted to meetings and enabled them to collaborate more effectively. The Present Value of this was $60,000 over three years.

The third area also deals with productivity. Organizations gained efficiencies in meeting prep by using AV solutions more efficiently. This benefit equated to $35,000 over three years.

In all, the study found that the Present Value of Benefits equaled $686,000.

Explore the Quantified Benefits of Affinity

 Unquantified Benefits

The TEI of Affinity study also examines unquantified benefits, including:

  • Organizations can focus on core operations: With AV support management in capable hands, companies can concentrate on business priorities.
  • Adopters of Affinity are able to leverage data for decision-making more effectively. In-house staff had greater access to data to make critical, timesaving decisions.
  • Affinity enables companies to decrease employee fatigue from extensive travel. Participants in the study expressed that having on-site support help reduced travel, which they believe reduced employee churn.
  • Participants also described that Affinity gives them high brand value. On-site managed services supported and promoted their brand image, according to interviewees.

[What's your Affinity ROI? Use the easy calculator.]

Challenges Organizations Faced Before Affinity

The study also looks at key challenges of life before Affinity as captured in customer interviews. The primary ones were mentioned were:

  • Limited AV system capabilities
  • Issues with maintenance and specialist scheduling

By implementing Affinity to deliver consistent on-site support services, the participating organizations were able to overcome these challenges. Their AV installation support expanded functionality and scheduling was no longer a burden with on-site experts on hand.

About the Study

The consultants at Forrester based these findings on interviews with four decision-makers who have experience with Affinity. They also spoke with Electrosonic stakeholders to gather data relevant to the program.

The researchers created an objective framework to identify the cost, benefit, flexibility and risk factors associated with the investment. In doing so, they calculated the monetary values referenced above.

Source: Commissioned Forrester Consulting Total Economic ™ study. Results are for a composite organization.

New call-to-action

What's your perspective?

Tell us the topic you would like to hear more about

More Perspective

The Metaverse: A world of opportunity

When Gartner cites the metaverse as one of its top strategic technology trends for 2023, the technology has to be taken seriously. Indeed, according to forecasters, it looks like big business for...


Dark Rides, The Next Generation (Part 2)

In an earlier blog, Dark Rides – The Next Generation – Part 1, we explained the importance of upgrading dark rides to meet increasing visitor expectations and explored the three key trends –...


Dark Rides, The Next Generation (Part 1)

Dark rides have been an important and popular attraction in theme parks for generations, but now experiential technology is taking them in exciting new directions — and the new generation of rides...


The evolution of the video wall

Video walls as art - How far can LED technology take the video wall? Video walls have reached an exciting tipping point. The latest developments in LED video walls are helping designers create custom...


How to Use AI to Augment Your Creative Potential

Artificial intelligence (AI) isn’t the stuff of science fiction anymore. In fact, it’s powering billions of processes and workflows for companies worldwide. It’s become a key component in almost...


The Future of Onsite AV Support

The world of audiovisual technology is changing, and effective design, planning, engineering and installation of a holistic AV solution is now a prerequisite to doing business in an increasingly...

6 MINS office-shakehands

Planning to Hire an AV Company?

Exceptional projects demand an exceptional team. When engaging an audio visual (AV) solutions provider with so many companies out there… how do you choose? From design, to procurement, commissioning...


Are You Ready for ISE?

Taking place in Amsterdam February 11-14, the Integrated Systems Europe (ISE) exhibition is a premier event focused entirely on audiovisual (AV) and systems integration. If you have a project on the...


Is Your AV Deployment Secure?

The need for security impacts everyone. And, unfortunately, unmonitored access points can quickly lead to a costly data breach. The massive Target breach from a few years ago was the result of an...


Does 5G Matter for Your AV Deployments?

If you pay even the slightest amount of attention to technology trends, you already know that the hype around 5G is rapidly gaining steam. The question is what does the eventual movement from current...


Looking Back at a Decade of Opportunity

Each time we hit a new decade, it is always fun and often rewarding to take a look in the rearview mirror to see how the company has progressed. The past 10 years represent a decade of significant...

2 MINS iStock-1152574617

What's on Your Wishlist?

Do you have a project on the horizon? Is your goal to captivate your audience? In the spirit of the holidays, we have created a wish list of the qualities a company should consider when selecting an...

2 MINS james-pond-XO9uCZZaipE-unsplash

Dark Rides Expand Branding Opportunities

Brands are more important today than ever before. Why? Today’s consumer likes to relate to a brand – it is part of the experience they desire. This is true whether they are buying a product or...

2 MINS iStock-165683086

Dark Rides Protect Your Park's Future

Nostalgia has its place even with the Millennial crowd. There is something comforting about a known experience. It helps the guest even temporarily relive cherished childhood memories. That is the...

3 MINS dtorlando-01_(1)

7 Things You Need to Do During IAAPA

There is a lot of excitement at IAAPA, and without a plan the entire experience can quickly become overwhelming. Sensory overload is always a real possibility! Having participated in these events for...

5 MINS blog-image-01_(1)

Are You Ready for IAAPA?

As the attraction industry’s biggest expo, IAAPA is always a great opportunity to shine a spotlight on what we have done over the past year, as well as a time to meet with existing and prospective...

2 MINS iStock-863497498

Do You Really Need an AV Consultant?

As the experience economy continues to mature and evolve, it is has become increasingly more important to embrace creative and meaningful ways to visually interact with team members and customers....

2 MINS iStock-1093674926

Are You Ready for AV-As-A-Service?

The cloud-based as-a-service market has been one of the fastest growing sectors over the past 5 years. So much so that it’s estimated that organizations will spend $94.8 billion on these cloud-based...

1 MINS iStock-658188828

How Interactives Can Become Viral

We have talked in detail about the significant role that interactive audiovisual deployments can have as guests engage and ultimately embrace the immersive experience. What we haven’t discussed is...

1 MINS iStock-911030486-1

Addressing Learning Disabilities

Today’s educators are far more in-tune with the need to adjust lessons to meet individualized student needs. Addressing learning disabilities is a prime example.

2 MINS iStock-1065240764

Future of the Digital Workplace

The digital economy is here and with it comes a new way of conducting business. Technology is at the core of almost every job. Smart offices have become the norm with an influx of highly interactive...

2 MINS shutterstock_576827212

Collaboration and Communication

When properly leveraged, audiovisual (AV) technology is at the core of most highly effective collaboration and communications efforts in today’s digital world. After all, AV technology has the...

2 MINS podcast imageNEW-01

Unpacking the XR Revolution (New Podcast)

We are in the beginning stages of a true revolution – the extended reality revolution. Although some components have been around for a handful of years, the current level of maturity, understanding...

3 MINS iStock-169938237-1

Why Businesses Favor a Huddle Room

The global market is rapidly evolving, and if organizations hope to compete – or better yet thrive – they need to rethink their physical environments. Gone are the work weeks where workers file into...

1 MINS iStock-1043605040

Reinventing Spaces: Retailtainment

Modern retail venues are constantly evolving – merging entertainment with shopping to create lifestyle destinations for people to shop, eat, drink, socialize and work. They are ultimately redefining...

2 MINS monitor-1054708_1280

Why Audiovisual Solutions Matter

In today’s digital economy, how businesses leverage technology is often a key differentiator. While various technologies play a role in fueling this evolving environment properly deploy audiovisual...

2 MINS elc400_N5_medium_(1)

What is a Huddle Room?

As Millennials started replacing Boomers, they brought with them the idea of open office environments. And, while these open spaces created an aesthetic the new professionals desired, it also shined...

2 MINS victor-garcia-qm9pHqVt7KA-unsplash-2-2

Optimizing Design with AV in Mind

When creating a distinctive structure for a client, it is easy to get caught up in the aesthetics of delivering a truly unique design capable of setting a facility apart from the pack. However, doing...

2 MINS jeshoots-com-722888-unsplash-1

Putting an End to Terminal Boredom

Airport terminals can be busy and heavily congested environments, especially during peak travel times. However, even though terminals are often filled with people rapidly moving from point A to point...

Scroll to Top